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Return, Refund and Cancellation Policy

Return, Refund and Cancellation Policy

Cancellations:

Orders can be cancelled within 2 hours of placement. In case the customer wishes to cancel the order, he/she may contact us through email or phone call within 2 hours of placing the online order. The order will be canceled on request and the refund will be processed accordingly. It will not be possible to cancel the order after the processing has been started.


Returns:

Several Items such as custom made products are not returnable under any circumstances. These include, but are not limited to, custom made items like salwars and stitched salwar suits, running length fabric, gift coupons, gift certificates,dresses made to order as per specifications of the customer and any other type of virtual product.

You may return non-defective items within 7 days of purchase . (less shipping charges and 5% restocking fee) If you took advantage of a "free" shipping offer you will be charged INR 200.00 (minimum) or actual shipping + 5% restocking fee for non defective returns.

Non-defective items returned up to 7 days will be charged a 5% restocking fee.

Non-defective items returned after 7 days and up to 30 days will be charged a 15% restocking fee.

If you received free shipping, a INR 200.00 minimum or actual shipping and handling charges will be deducted from your refund. All non-defective returns and cancellations are subject to a 5% fee to cover the cost of credit card merchant fees. Mail in orders paid by check or money order are not subject to the 5% fee if returned within 7 days. There will be no refunds after 30 days. There will be no Non-defective returns after 30 days. If you return an item to us after 30 days we will charge a 25% restocking fee regardless of the circumstances.


Refunds:

To receive any refund , all exchanged /returned merchandise must be in 100% original factory condition, including all packaging materials. Merchandise must be in its original box with no writing on the box or paper work included with the item. Merchandise must be shipped in a shipping box. you are responsible for any shipping charges to return the item to us. Merchandise that is returned with missing or damaged items will be returned to the customer.

The refund is usually done within 7 to 10 days via the same mode through which the customer had made the payment. In some cases in which it is not possible to refund through the same mode, we usually refund the payment through NEFT.

Important Note: Items purchased through our RF-Links Distribution are subject not returnable. DVD's are NOT RETURNABLE .

To expedite your return, you must request an RMA (Return Merchandise Authorization) number from us by calling the number below before returning your item. All returns must be shipped prepaid and insured. If you return an item to us after 30 days we will charge a 25% restocking fee regardless of the circumstances. Items returned without an RMA will be subject to a 15% restocking fee regardless of the circumstances. RMA's must be clearly marked on the shipping box. We are not responsible for any returns lost by the shipping company, it is your responsibility to insure and track the package.

Exchanges for equal or greater value items are subject to the discretion of shopping.muteyaar.org

 

Our Return Address:
You Must Obtain An RMA# Before Shipping anything back to us. We will refuse or return packages sent without an RMA# Please call +919988773670 or email to muteyaar@gmail.com to Obtain An RMA#. Please Have Your order Number Ready.

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